From missed calls to fully booked evenings
A Derby aesthetics clinic offering Botox, fillers, and skin treatments was losing 5–7 calls per evening. No after-hours coverage, no missed-call follow-up, and a front desk that arrived each morning to a backlog of unread Instagram DMs. Every missed call was a potential £200–£600 treatment walking to a competitor.
- AI Call Agent installed, answering all calls in clinic's brand voice
- Missed-call SMS recovery — texts back callers who hung up
- WhatsApp confirmation sequence added to every new booking
- Instagram DMs routed into unified inbox with auto-reply
“We went from missing half our evening enquiries to capturing essentially all of them. The DNA rate improvement alone paid for the first two months.” — Clinic Director, Derby Aesthetics (name withheld on request)